How can we help?

Me pēhea mātou te tuku āwhina?

Realtime updates, notices and calendar dates in one easy app!

Download the Antenno app to keep up to date with notifications unique to your area, to get collection day reminders and easily send feedback to our team.

Contact us

If you have a question we haven’t been able to answer or you’d like to contact our team, please fill out the form below. For any urgent matters, you can ring our Customer Services team 24/7.

My collection
was missed

We’re sorry your bins weren’t collected. Please leave your bin out for now and fill out the form below so we can investigate further.

Need a set
of bins?

Whether you’re new to the Western Bay and need a set of bins or your bins were damaged or stolen, let us help you out.

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