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Collection days

In order to streamline the new service, there are some collection day changes.

To view your address specific collection day, check out our online search function here!

Monday

Waihī Beach, Athenree, Bowentown – (to Woodlands Road but not Kauri Point Road and surrounding roads)

Tuesday

Katikati, Aongatete (from Kauri Point Road to Esdaile Road)

Wednesday

Ōmokoroa, Te Puna, Minden, Whakamarama (to Wairoa River)

Thursday

Kaimai, Te Puke (part)*, Ohauiti, Oropi, Pyes Pa

Friday

Te Puke (part)*, Maketu, Pukehina, Paengaroa, Pongakawa

*Te Puke area has two different collection days. Please check the sticker on the yellow lid recycling bin to see the collection day for your address and then refer to your calendar.

Use our online collection day finder!

You can now find your collection day with our handy collection day finder. Simply start typing your address and wait for the dropdown bar before selecting the correct address.

Putting your bins out

Make sure you’re all set for collection day with the following kerbside rules:

  • Bins are out on the kerb by 7am on your collection day. This is essential as there are a few new routes and you may be affected.
  • All lids are closed.
  • Bins or glass crate are not overfilled.
  • If you’re putting your red lid rubbish bin out, your pay-as-you-throw tag is attached and looped through both the red and black handles.
  • There is a 30cm distance around large bins.
  • Make sure your bins and glass crate aren’t in front of your letterbox. Most couriers will not deliver mail if the letterbox is not accessible.

Bins will not be collected if:

  • Bins are filled incorrectly. If you are not sure what item goes in which bin, use our item search finder here.
  • The driveway is blocked or hidden by trees.
  • Waste in bags or boxes beside bins.
  • Your pay-as-you-throw tag is not attached correctly. For example, it is only looped through one handle instead of the red and black handle.
  • Bins are not Western Bay of Plenty District Council bins or are third party bins.

In addition, a mobile Kerbside Coach will be checking bins to help and educate customers in this regard.

Do you still have your pre-paid green bags and current bins?
If your current provider hasn’t contacted you about removing their bins you might want to get in touch with them to arrange this.
There will be no green bag collections after 30 June. You can dispose of any excess pre-paid green bags full or empty, at our recycling centres during normal opening hours until the end of August.

Missed collections

Red lid rubbish bin

If your red lid rubbish bin wasn’t collected please contact us to report a missed rubbish collection. You can do this by ringing 0800 926 732, using the online contact form or the Antenno app.

We will investigate why this was the case but it could have been one of the following:

  • It was not your collection day. In this instance, double check your collection day with our online collection day finder here.
  • The bin was not placed on the kerb before 7 am.
  • You have not attached, or have incorrectly attached the pay-as-you-throw tag. For example, the tag is only attached to one handle instead of looped through the red and black handles.

If indeed a missed collection, please leave your bin at the kerbside for it to be collected or until advised otherwise.

However you can also take your excess rubbish to your closest transfer station.

Food scraps 

If your food scraps bin was not collected it may be as a result of incorrect items or it was lined with or contained plastic. Please remove the contamination before putting the bin out for collection next time.

Remember you can line your food scraps bin with newspaper.

Blue glass crate and yellow lid recycling bin

If your glass crate or yellow lid recycling bin was not collected please check your collection calendar to ensure you’ve put out the correct bin or crate that corresponds to your recycling week. In addition to this you can use our online collection day finder here.

If you believe you presented your recycle bin or glass crate correctly and it was missed, please contact us to report a missed recycling collection. You can do this by ringing 0800 926 732, using the online contact form or the Antenno app.

However you can also take your excess recycling and glass to one of our community recycling centres.

Wrong bin

If you’ve put out the wrong bin or crate please take it back inside and present it again on your collection day.

However you can also take your excess recycling and glass to one of our community recycling centres and/or rubbish to your closest transfer station.

Downloadables

We’ve got a couple of resources you download here.

Georgia from the Kerbside Team

Watch Georgia walk you through the new pay-as-you-throw tags and kerbside rules!

Media Releases

13 July 2021: Kerbside Coach to educate on how to recycle right

13 July 2021: Positive start to kerbside collections

28 June 2021: Kerbside Collective kicks off this week

15 June 2021: Kerbside Collective bin deliveries nearly complete

1 June 2021: Pay-as-you-throw tags on sale now

5 May 2021: Collection day changes coming for Council’s new kerbside service

27 April 2021: Rubbish and recycling bins hitting the kerbside from next week

10 February 2021: New kerbside rubbish and recycling service to be a collective effort

21 August 2020: Kerbside rubbish and recycling collections to proceed in Western Bay

Our new Kerbside Collective service has two different bin sets for eligible households depending on where you live.

A full service

is for those deemed within our Urban area and will receive the following bins:

Rubbish bin:
140 litres (can be collected weekly
with a pay-as-you-throw tag)

Mixed recycling bin:
240 litres (fortnightly collection
alternating with glass recycling)

Glass recycling crate:
45 litres (fortnightly collection
alternating with mixed recycling)

Food scraps lockable bin:
23 litres (weekly collection)

A partial service

is for those deemed within our Rural area and will receive the following bins:

Rubbish bin:
140 litres (can be collected weekly
with a pay-as-you-throw tag)

Mixed recycling bin:
240 litres (fortnightly collection
alternating with glass recycling)

Glass recycling crate:
45 litres (fortnightly collection
alternating with mixed recycling)

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